1
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An account using your name or photograph can confuse patients and colleagues.

2
00:00:05,874 --> 00:00:11,338
Respond through a clear process instead of starting a public argument with the account.

3
00:00:12,453 --> 00:00:17,569
Record the account address, the date and the material showing the impersonation.

4
00:00:17,749 --> 00:00:23,696
Keep evidence securely, and avoid sharing patient details while asking others for help.

5
00:00:24,820 --> 00:00:30,299
Use the platform's current impersonation reporting route and follow its instructions.

6
00:00:30,479 --> 00:00:36,251
Tell the appropriate practice or hospital contact so your team's response is consistent.

7
00:00:37,353 --> 00:00:43,484
Check your genuine account's security settings and enable available additional sign-in protection.

8
00:00:43,664 --> 00:00:50,022
Be cautious about messages claiming that urgent payment or a password is needed to remove an account.

9
00:00:51,153 --> 00:00:57,709
If clarification is needed, use your established professional channel and keep the message factual.

10
00:00:57,889 --> 00:01:05,244
Seek appropriate advice if the activity includes threats, fraud or misuse of confidential information.

11
00:01:06,353 --> 00:01:11,311
Check that patients can identify your official practice contact details.

12
00:01:11,491 --> 00:01:17,586
A short, coordinated response helps protect your name without amplifying the false account.