# Keep patient records confidential

Duration: 73.17 seconds

## 00:00:00.000 — During a public dispute

On screen: Keep records confidential

A public allegation can create a strong urge to prove what happened immediately. Patient records still need appropriate protection when a doctor is criticised or threatened.

## 00:00:12.100 — Pause before responding

On screen: Avoid identifying details

Do not publish a prescription, report or case sheet to win an argument. Even a partly hidden document can contain details that identify a patient.

## 00:00:23.333 — Use the proper route

On screen: Share for a defined purpose

Preserve relevant material through the approved workplace process. Share it only through appropriate channels with people authorised to handle the concern.

## 00:00:33.900 — Ask for support

On screen: Coordinate the response

Contact the responsible manager, professional adviser or confidentiality lead as appropriate. Agree who will respond publicly, if a response is needed at all.

## 00:00:46.367 — Separate the records

On screen: Document clinical and safety facts

Keep clinical documentation accurate and use the incident process for the safety concern. Record facts without adding insults, speculation or unnecessary personal details.

## 00:00:59.667 — Today's action

On screen: Prepare a calm response

Agree a brief message directing concerns to the proper contact without revealing patient information. You can seek support and defend your position while respecting confidentiality.

## Sources

- [GMC: Confidentiality — good practice in handling patient information](https://www.gmc-uk.org/professional-standards/the-professional-standards/confidentiality)
- [BMA: Ethics of social media use for doctors](https://www.bma.org.uk/advice-and-support/ethics/personal-ethics/ethics-of-social-media-use)