# Respond safely when someone is filming

Duration: 71.17 seconds

## 00:00:00.000 — When a phone appears

On screen: Keep the interaction safe

A patient may want a recording to help remember medical advice. Do not assume that every phone is a threat, but respond to actual unsafe behaviour.

## 00:00:11.200 — Clarify the purpose

On screen: Speak calmly about recording

Where it is safe, ask what the person wants to record and why. Explain relevant workplace arrangements and any concern about other people's privacy.

## 00:00:22.367 — Maintain personal space

On screen: Avoid a physical struggle

Do not grab the phone or turn the discussion into a confrontation. Keep a safe distance and ask an appropriate colleague to assist if tensions rise.

## 00:00:33.200 — Protect the setting

On screen: Consider people nearby

Avoid discussing identifiable patient information in a crowded corridor or waiting area. If appropriate and safe, arrange a suitable place for the clinical conversation.

## 00:00:45.733 — If threats develop

On screen: Follow the safety response

Seek urgent help when behaviour becomes threatening and move to safety when possible. Document what happened and get appropriate advice about any recording that is shared.

## 00:00:57.967 — Today's action

On screen: Agree a consistent response

Check how your workplace handles recording requests and privacy concerns. A calm explanation and a clear support route are more useful than improvising during conflict.

## Sources

- [BMA: Patients recording consultations](https://www.bma.org.uk/advice-and-support/ethics/confidentiality-and-health-records/patients-recording-consultations)
- [HSE: Advice for workers on violence in the workplace](https://www.hse.gov.uk/violence/worker/index.htm)