1
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A patient may want a recording to help remember medical advice.

2
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Do not assume that every phone is a threat, but respond to actual unsafe behaviour.

3
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Where it is safe, ask what the person wants to record and why.

4
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Explain relevant workplace arrangements and any concern about other people's privacy.

5
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Do not grab the phone or turn the discussion into a confrontation.

6
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Keep a safe distance and ask an appropriate colleague to assist if tensions rise.

7
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Avoid discussing identifiable patient information in a crowded corridor or waiting area.

8
00:00:39,621 --> 00:00:44,946
If appropriate and safe, arrange a suitable place for the clinical conversation.

9
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Seek urgent help when behaviour becomes threatening and move to safety when possible.

10
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Document what happened and get appropriate advice about any recording that is shared.

11
00:00:58,287 --> 00:01:03,105
Check how your workplace handles recording requests and privacy concerns.

12
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A calm explanation and a clear support route are more useful than improvising during conflict.